Frequently Asked Questions
General Questions
What is McKHouse.com?
We are your premier online destination for distinctive home decor and lifestyle products, offering beautifully crafted pieces that bring artistry and elegance to everyday living.
Product Information
Where are your products made?
Our collections are crafted by skilled artisans worldwide, combining traditional techniques with contemporary design to create unique, high-quality home furnishings and accessories.
Do you offer custom orders?
While most of our products are ready-made, we do offer limited customization on select pieces. Please contact our customer service team for specific inquiries about custom options.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted systems.
Can I modify my order after placing it?
Please contact us immediately if you need to modify your order. We can only make changes before orders enter the processing stage.
Shipping & Delivery
What are your shipping times?
Standard shipping: 5-7 business days
Express shipping: 2-3 business days
White Glove delivery: 7-14 business days (for large items)
International shipping: 10-21 business days
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination.
What are your shipping costs?
Standard shipping: $9.95 (Free on orders over $250)
Express shipping: $24.95
White Glove service: Calculated at checkout
International shipping: Calculated based on destination
Returns & Exchanges
What is your return policy?
We offer 30-day returns for items in original, unused condition with all tags and packaging intact. Some items may be final sale.
How do I initiate a return?
Log into your account, select the order, and follow the return process. For larger items, we coordinate pickup through our White Glove service.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your return.
Product Care
How should I care for my products?
Each product comes with specific care instructions. Generally, we recommend gentle cleaning with mild detergents and avoiding direct sunlight for furniture pieces.
Are your products dishwasher safe?
Product descriptions specify care instructions. While some dinnerware is dishwasher safe, we often recommend hand washing to preserve decorative finishes.
Account Management
How do I create an account?
Click “Register” on our website and provide your email address and basic information. You’ll receive a verification email to complete registration.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page. Reset instructions will be sent to your registered email address.
Technical Support
The website isn’t loading properly
Try clearing your browser cache and cookies, or use a different browser. Ensure you have a stable internet connection.
I’m having trouble checking out
Verify that your payment information is correct and that your browser is updated. Contact us if issues persist.
Customer Service
How can I contact customer service?
Use our online contact form for the quickest response. We typically reply within 24 hours during business days.
What are your customer service hours?
Monday-Friday: 9:00 AM – 7:00 PM EST
Saturday: 10:00 AM – 5:00 PM EST
Closed Sundays and major holidays
Warranty & Quality
Do your products come with warranty?
Many of our products include manufacturer warranties ranging from 1-5 years. Please check individual product descriptions for specific warranty information.
What if I receive a damaged item?
Contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund and coordinate pickup if needed.
Additional Services
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services for $12.95. Select this option during checkout.
Can I include a gift message?
Absolutely! You can add a personal gift message during checkout that we’ll include with your order on elegant card stock.
White Glove Delivery
What is White Glove delivery?
Our premium service includes in-home delivery, unpacking, setup, and removal of packaging materials for large furniture items.
Is White Glove delivery available in my area?
This service is available in most metropolitan areas. Check availability during checkout.
Trade Program
Do you offer trade discounts?
Yes, we have a dedicated trade program for interior designers and professionals. Apply through our website’s trade program section.
Still have questions?
Our customer service team is always happy to help. Contact us through our website for personalized assistance with any queries about our products and services.