Returns & Exchanges
Returns Policy
We want you to be completely satisfied with your McKHouse purchase. If you’re not happy with your items, you can return them to us within 30 days of receipt.
How to Return Items
Online Returns Process
- Log into your account on mckhouse.com
- Navigate to ‘Order History’ in your account dashboard
- Select the order containing items you wish to return
- Choose the specific items and select your reason for return
- Print your prepaid returns label
- Package items securely in original packaging
- Attach the returns label clearly to the package
- Drop off at any authorized shipping location
White Glove Returns
For large furniture items:
- Contact our customer service team
- Schedule a pickup time
- Our team will handle packaging and transport
- No additional charges for defective items
Returns Conditions
To be eligible for a return, items must be:
- In original, unused condition
- With all original tags and documentation
- In the original packaging with protective materials
- Free from any damage, marks, or alterations
- Accompanied by the original order confirmation
Non-Returnable Items
The following items cannot be returned:
- Customized or monogrammed pieces
- Made-to-order products
- Final sale items (clearly marked during purchase)
- Gift cards and certificates
- Used or damaged items
- Products without original packaging
Refunds Information
Processing Time
- Refunds are processed within 7-10 business days of receiving your return
- You will receive email confirmation once your refund is processed
- The refund will be issued to your original payment method
- Store credit refunds are processed within 48 hours
Refund Amount
- Full refund for items meeting return conditions
- Original shipping costs are non-refundable
- White Glove delivery fees are non-refundable
- Restocking fee may apply for large furniture (15%)
Exchanges
Exchange Process
We currently process exchanges through our returns portal:
- Initiate a return for the original item
- Select “exchange” as your preferred option
- Choose the new item or variation
- We’ll ship the new item once we receive your return
- Any price differences will be charged or refunded
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of delivery
- Provide clear photos of the damage or defect
- We will cover all return shipping costs
- Choose between replacement, repair, or full refund
International Returns
Return Shipping
International customers are responsible for:
- Return shipping costs
- Customs documentation
- Any return customs duties
We recommend using a tracked and insured shipping service.
Customs Fees
Any customs fees or import duties paid on the original order are non-refundable. The refund amount will be for the merchandise value only.
Returns Status
Tracking Your Return
- Track your return using the provided tracking number
- Receive email updates at each processing stage
- Check return status in your account dashboard
- Contact customer service for any delays
Return Timeline
- 3-5 business days: Return received at our facility
- 2-3 business days: Quality control inspection
- 3-5 business days: Refund processing
- 5-7 business days: Refund appears in your account
Special Circumstances
Wrong Item Received
If you receive an incorrect item:
- Contact us immediately through our website
- We’ll provide a prepaid return label
- Expedited shipping for correct item
- Full refund of any shipping charges
Late Returns
Returns received after 30 days:
- May be eligible for store credit only
- Subject to 20% restocking fee
- Assessed on case-by-case basis
FAQ
How long do refunds take to appear on my account?
While we process refunds within 7-10 business days, it may take additional time for your bank or financial institution to post the credit.
Can I return sale items?
Sale items marked “final sale” cannot be returned. All other sale items can be returned within 30 days.
What if I received the wrong item?
Contact us immediately through our website. We’ll arrange for the correct item and provide a prepaid label for the return.
Do you offer free returns?
We provide free returns for damaged, defective, or incorrect items. Change of mind returns are subject to return shipping costs.
Can I return furniture items?
Yes, furniture can be returned within 30 days. White Glove pickup is available for large items.
What if my return is lost in transit?
We recommend using our prepaid labels and keeping your drop-off receipt. Contact us if your return hasn’t been tracked within 10 business days.
Need Help With Your Return?
For any questions about returns or exchanges, contact our customer service team through our website. We’re here to help make your return experience smooth and straightforward.
Important Return Notes
- Inspect items immediately upon delivery
- Keep original packaging until sure about keeping
- Contact us within 7 days for damaged items
- Returns must be initiated within 30 days of delivery
- Large furniture returns require special scheduling
We stand behind the quality of McKHouse products and are committed to ensuring your complete satisfaction with every purchase.