Delivery Information

Delivery Options

We offer comprehensive delivery services to ensure your McKHouse products arrive safely and promptly. All orders are processed within 2-3 business days from our warehouse.

Standard Delivery

  • 5-7 business days delivery
  • $9.95 or FREE on orders over $250
  • Order before 2 PM EST for same-day processing
  • Includes tracking and signature confirmation

Express Delivery

  • 2-3 business days delivery
  • $24.95
  • Order before 12 PM EST for next-business-day processing
  • Available Monday through Friday
  • Priority handling and real-time tracking

White Glove Delivery

  • 7-14 business days for large furniture
  • In-home delivery and setup
  • Unpacking and placement
  • Packaging removal included
  • Price quoted at checkout

International Delivery
We deliver to over 50 countries worldwide. Delivery times and costs vary by destination and product size.

Order Processing

Processing Times
Orders placed before 2 PM EST Monday through Friday are processed the same day. Orders placed after 2 PM EST or on weekends are processed the next business day.

Order Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number and carrier information. Monitor your delivery progress in real-time through our website.

Delivery Services

Signature Requirement
All deliveries require signature confirmation for security. If you’re unavailable, the carrier will leave instructions for rescheduling or pickup.

Delivery Areas
We deliver throughout the United States, including residential and commercial addresses. Additional time may be required for remote areas.

Special Instructions
Add delivery notes during checkout. While we accommodate requests when possible, we cannot guarantee special handling by delivery personnel.

White Glove Service Details

In-Home Delivery

  • Professional two-person team
  • Room of choice delivery
  • Product unpacking and setup
  • Debris removal
  • Inspection assistance

Preparation Requirements

  • Clear pathway to delivery area
  • Adequate space for product placement
  • Someone 18+ present during delivery

International Delivery Considerations

Customs & Duties
International customers are responsible for:

  • Customs clearance fees
  • Import duties and taxes
  • Additional handling charges
    These fees are not included in delivery costs.

Restricted Items
Some products may have shipping restrictions to certain countries. We’ll notify you if this affects your order.

Delivery Issues

Failed Delivery Attempts
After two attempts, packages are held at carrier locations for 5-7 business days before return to sender.

Incorrect Address
Verify your delivery address before ordering. We’re not responsible for packages sent to incorrect addresses provided by customers.

Damaged Deliveries
Contact us within 48 hours for damaged items. Provide photos of damage and packaging for immediate assistance.

Special Services

Scheduled Delivery
Choose preferred delivery dates during checkout (additional fees apply).

Gift Services
We offer:

  • Complimentary gift messaging
  • Elegant packaging options
  • No price documentation included

Business Delivery

  • Accept delivery to business addresses
  • After-hours delivery available
  • Dedicated commercial support

FAQ

When will my order ship?
Most orders ship within 2-3 business days. You’ll receive tracking information via email once shipped.

Can I change my delivery address?
Contact us immediately after ordering. Address changes are only possible before shipment.

Do you deliver to PO boxes?
We deliver to PO boxes within the United States via USPS for smaller items.

What about remote area delivery?
Remote areas may experience longer delivery times. Additional charges may apply.

How can I track my international order?
Use the tracking number provided. International tracking availability varies by carrier.

Delivery Updates

Holiday Periods
During peak seasons, allow extra processing and delivery time. We’ll notify you of significant delays.

Weather Delays
Severe weather may affect delivery schedules. We appreciate your understanding during these situations.

Service Interruptions
Carrier issues may occasionally delay deliveries. We work closely with partners to minimize disruptions.

Contact Information
For delivery inquiries, contact our customer service team through our website. Include your order number for faster assistance.

Important Notes

  • Insurance included on all shipments
  • Business days exclude weekends and holidays
  • Delivery times are estimates, not guarantees
  • Large items may ship via specialized carriers
  • Signature required for all deliveries over $500

We’re committed to ensuring your McKHouse products arrive safely and create the beautiful living spaces you envision.